Frequently Asked Questions

How do I get to my accommodation?

What is there to see and do when I stay at Nautica Residences?

Why choose serviced apartments?

  • All of our apartments offer large, spacious living areas with separate bedrooms, bathrooms, a full kitchen and laundry.
  • They offer a home away from home and are larger than an average hotel room, ideal for anyone who wants to have the facility to cook their own meals, or just additional space for the family.

Is linen provided?

  • Yes, all bed linen, pillows and towels are provided.

How often are the rooms serviced?

  • All apartments are fully self-contained and therefore are not serviced daily. However, if the duration of your stay with us is 7 nights or more, you will receive a full mid-week service. This includes a linen change and replenishment of all items.

Is there a cost for car parking?

  • There is ample parking at each property and is provided free of charge.

What are the check in and out times?

  • Check in is at 2pm, check out at 10am.

When is the reception open?

  • Reception is open Monday to Friday 9am to 3pm and Saturday and Sunday 9am to 1pm.

How do I check-in after hours?

  • Keys will be left in a secure late box, the code to access the box will be provided upon reservation confirmation.
  • Please ensure to contact office during business to arrange late arrival.
  • Only fully paid accounts will be sent afterhours check-in instructions.

What is required at check-in?

  • Where there is a balance of accommodation due, this must be paid upon check-in. All guests are also required to provide a valid credit card for pre-authorisation. Cash bonds will not be accepted.

How do I confirm my booking?

  • For bookings made at the ‘Daily’ rates, the first night’s accommodation will be charged to the credit card provided as a deposit, the balance of your accommodation will be charged upon arrival or before late arrive if arriving afterhours. Please note that for Peak Season dates and special events, full payment is required 21 days prior to arrival.
  • For all other rates and offers, payment in full is required at the time of reservation and will be charged to the credit card provided.
  • Please note all credit card transactions will incur a 1.5% fee when using Visa, MasterCard, American Express or Diners.

How do I cancel my booking?

  • Cancellations will only be accepted on bookings made on the Daily Rate.
  • For bookings under the Daily Rate, cancellations must be received no later than 72 hours prior to arrival. Initial deposit will be refunded less a $30 administration fee. Cancellations within 72 hours of arrival will be charged one night’s accommodation.
  • Please note for bookings made on the ‘Daily Rates’ during peak season dates and special events, cancellations received outside of 21 days of arrival will be charged the cost of one night’s accommodation. Bookings cancelled (or part thereof) within 21 days of arrival are non-refundable and non-transferable.
  • For all other rates, cancellations or refunds will not be accepted. Amendments are subject to approval and may incur a $30 processing fee.
  • Rates cannot be amended once bookings are confirmed and specials cannot be used in conjunction with any other offer.

Do you allow pets?

  • No pets are allowed at the property. Guide or assistance dogs are the only exception and guide or assistance dog information needs to be provided at the time of booking.